Refund Policy

Last updated: July 10, 2025

Overview

At Kodeall, we strive to deliver exceptional software development services that meet or exceed your expectations. This refund policy outlines the terms and conditions under which refunds may be requested and processed.

Service Categories and Refund Terms

1. Custom Software Development Projects

• Discovery Phase: 100% refund available within 7 days if project requirements cannot be met
• Development Phase: Refunds calculated based on completed milestones and deliverables
• Testing Phase: Refunds available if critical bugs cannot be resolved within 30 days
• Deployment Phase: Refunds available if deployment fails due to our technical errors

2. Website Development Services

• Full refund available within 14 days if initial design concepts are not approved
• Partial refunds available based on completed work if project is cancelled mid-development
• 100% refund if website is not delivered within agreed timeline due to our delays

3. Mobile App Development

• Refunds available in phases based on completed development milestones
• Full refund if app fails app store approval due to our code quality issues
• Partial refunds for cancelled projects based on work completed

4. AI Agent Development

• Full refund if AI agent doesn't meet specified performance benchmarks
• Refunds available if integration with existing systems fails due to our technical issues
• Performance-based refunds if accuracy metrics fall below agreed thresholds

Refund Process

1. Request Submission: Contact us at refunds@kodeall.com with your refund request
2. Review Period: We will review your request within 5 business days
3. Documentation: Provide project details, payment information, and reason for refund
4. Assessment: Our team will assess the work completed and applicable refund amount
5. Processing: Approved refunds will be processed within 10 business days

Refund Eligibility Criteria

Eligible for Refund:

• Services not delivered within agreed timeline due to our delays
• Deliverables that don't meet specified requirements or quality standards
• Technical issues that prevent successful project completion
• Miscommunication about project scope or requirements on our part
• Failure to provide adequate support during agreed support period

Not Eligible for Refund:

• Changes in client requirements after project commencement
• Client-caused delays or failure to provide necessary materials/access
• Third-party service failures beyond our control
• Completed work that meets original specifications
• Requests made more than 90 days after project completion

Partial Refunds

For projects cancelled mid-development, partial refunds will be calculated based on:

• Completed milestones and deliverables
• Time and resources invested in the project
• Reusability of completed work
• Project complexity and stage of completion

Processing Timeline

Dispute Resolution

If you disagree with our refund decision, you may request a review by our senior management team. We are committed to fair resolution of all disputes and will work with you to find a mutually acceptable solution.

Contact Information

Policy Updates

This refund policy may be updated from time to time. We will notify clients of any significant changes via email or through our website. Continued use of our services after policy updates constitutes acceptance of the new terms.